Refund policy
Duratrek Return and Refund Policy
Return Policy
At Duratrek, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes a product may not meet your expectations, and we are committed to providing a satisfying customer experience. If you are not completely satisfied with your purchase, you are welcome to return it within 30 days of receipt for a full refund.
Conditions for Return
- Time Frame: Returns must be postmarked within 30 days from the date you received your order.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
- Product Condition: Items must be returned in the same condition in which they were received. This means the items should be unused, undamaged, and in their original packaging with all tags and accessories included.
- No Restocking Fee: We do not charge a restocking fee on returned items.
- Non-returnable Items: There are no final sale items in our store; all products are returnable.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the receipt of your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you need to exchange an item for the same item in a different size or color, send us an email at service@davincitraveler.com and send your item to the return address provided.
Contact Us
If you have any questions on how to return your item or about our return policy, please contact us at service@davincitraveler.com
Thank you for shopping with Duratrek. We're dedicated to ensuring that your travel essentials enhance your adventures.